Cancellation Policy

课程预定与取消政策 | Course Booking & Cancellation Policy 1. 教师/学校原因取消 (Cancellations by Instructor/School) 若因老师病假、紧急情况或学校原因导致课程取消，学校将优先安排补课。若双方无法达成补课共识，学校将按比例退还该节未上课程的费用。 If a class is cancelled by the instructor or the school, we will prioritize scheduling a make-up lesson. If a mutual time cannot be agreed upon, a pro-rata refund for the affected lesson will be issued. 2. 学生原因取消 (Cancellations by Student) A. 集体课程 (Group Classes) 由于集体课程名额固定，因学生个人原因（如生病、旅游、迟到等）缺课，不予退费，亦不提供补课或课时顺延。 As group class seats are reserved, no refunds, make-up lessons, or credits will be provided for student absences due to personal reasons (e.g., illness, travel, or tardiness). B. 一对一课程 (1-on-1 Private Lessons) 提前通知与补课名额： 学生如需改期，必须**至少提前 2 天（48小时）**通知学校。每 10 次课程仅限 1 次补课机会。 Notice & Allowance: For rescheduling, a minimum of 2 days (48 hours) notice is required. A maximum of one (1) make-up lesson is allowed for every 10 scheduled lessons. 违规取消： 通知不足 2 天或当日缺席（No-show），该课时将照常扣费，不予补课或退费。 Late Cancellation: Cancellations made with less than 2 days' notice or no-shows will be charged in full. No make-up or refund will be granted. 3. 补课说明与条款 (General Terms) 补课时效： 所有符合条件的补课需在原定课程日期后的 14 天内完成，逾期视为自动放弃。 Make-up Expiration: All eligible make-up lessons must be completed within 14 days of the original date, or the lesson will be forfeited. 确认： 付款即代表您已阅读并同意上述所有条款。 Acknowledgment: Payment constitutes your acceptance of all the terms and conditions listed above.

Contact Details

• 3080 La Selva Street, San Mateo, CA, USA

  6503157525

  info@RainbowBridgeAcademy.org